Top tips for a successful product launch

Top tips for a successful product launch

London's leading venues and entertainment ideas for product launches. Find out where and how to host your next launch event.

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So, this is where it all began. In the early naughties when pointless websites were popping up everywhere, it was surprising how difficult it was to find anything useful online. Google was something with a silly name that my sister used at the Daily Mail whilst I persisted with yahoo and a dial-up connection which made browsing the internet almost impossible outside the office.

Anyway, the point is, if it was your job to put on product launches every day, and each one bigger, better, more memorable and more appealing to press than the last, then it was pretty difficult to repeatedly outdo oneself without the ‘internet of all things’.

Putting it bluntly, we relied on email. And the people sitting next to us. Luckily for me, I worked at one of the world's largest PR agencies, Ketchum (or Ketchum Life as it was known back then) and the people around me were the best of the best. Hundreds of creative, forward thinking, boundary-pushing minds, all (in the nicest possible way) desperate to outgun each other on behalf of our lovely, demanding clients. As an agency, we looked after everyone from Vidal Sasson to Wrangler Jeans, Carlsberg to Wonderbra (that account was mine, all mine...), the British fashion Council to Jimmy Choo (the actual guy, remember him?) and with leading brands like that breathing down your neck, there's no such thing as a mediocre product launch.

These brands demanded attention and when it came to a live environment there were no second chances. What's more, I remember our Wrangler jeans client telling me (in no uncertain terms) that he didn't pay us ten grand a month to 'hire an event management company' and that surely 'people as clever and cool as us' (I was neither of those!) could 'throw together a spectacular event!' Those were the days. When events were just as crucial but far less recognised as a professional profession.

Nowadays it's universally recognised that events are a critical component in the wider sales and marketing merry-go-round and slowly but surely more emphasis, attention, budget and, interestingly, respect are all finding their way back into our esteemed sector.

So there we were - creative, hungry, enthusiastic, a little bit arrogant - all budgeted up with nowhere to go. But where did we start? Yes, the internet existed but there was nothing of any real note on it. Even ten years ago you wouldn't believe how many venues and caterers didn't have their own website. And if they did, it was a basic brochure site, so un-optimised and riddled with dead-ends that it didn't rank on google anyway. We were young, dumb and full of ….commercial acumen but we relied on each other. Heavily. Every time we wanted to organise something, we asked our contemporaries via email. “Who can suggest a great venue for so and so for such and such”? “Which caterer should we use for the Philp Treacy show (it has to be suitably mental because Grace Jones is the star of the show)”? “I need an old school market trader’s cart and a thousand mangoes to launch a new”. It was a daily occurrence. I've kept the emails too and they're literally a carbon copy of latter day directory search:

"Hi all, I need a unique venue with the capacity for 100 press, theatre style followed by a dinner for 75 VIPs and an evening reception for 500 - all under one roof. Near Bond Street. Oh, and not a hotel because it needs to be 'edgy'".

Of course, directories are no longer enough these days. You need seamless search (as per our new homepage search bar) but then you also need corporate endorsement. Reviews. And that is why every venue or supplier you discover on has a star rating and review feature. It's strange that we're the only event specific site that does though. Video is increasingly key too (hence we link to everyone's YouTube channel) as it animates an event or service, bringing it to life and putting it in context. The point is that these emails from the early naughties are almost entirely what is based on. It all began as a unique and in-depth resource for PR and Advertising agencies putting on product launches. In London. Exactly what it says on the tin. Except it's evolved enormously and now we help with thousands of different types of event every single week.

From my personal perspective, product launches are the benchmark. The ultimate event. They are the epitome of experiential events because they need to tick every box.

Here are some boxes that need to be ticked!

- Think about your target audience and who they will influence

- Deliver an invitation designed to entice these guests to turn up (engaging with your audience is not as easy at you'd think, especially with so much competition out there)

- Book a well-placed, inspirational venue space

- Have a great theme or concept

- Offer food (possibly even dinner)

- Provide drinks (possibly not just alcoholic)

- Encourage great social media buzz, amplification, NOISE 

- Create an accurate representation of the brand you're trying to promote

and, above all else....

- Make it fun! 

Back in the day, I was tasked with spearheading my first big product launch – the new Wonderbra Affinity range. I was passionate about this brand, as you can imagine, and any day with the then Wonderbra beauties Adriana Sklenarikova and Brenda Schad (yep, I even remember how to spell their names!) was worth a special effort. And I nailed it. Almost. I ticked nearly every box. The location was excellent, the venue, inspirational, new and enticing. The food, plentiful. The drinks, flowing. The guest list, brimming with enthusiasm. The centerpiece an iconic swing above the pool. The problem? Men weren't allowed in the Sanctuary. And I was a man. As well as being the organiser! So I never experienced the event myself, rather I spent the whole evening in reception upstairs whilst all the lady journalists enjoyed learning about Wonderbra's new brand of coloured bras. It was a huge success and the fact I wasn't there (not to mention any other men) only served to enhance the unique and memorable nature of that particular product launch. The joke was on me and it was worth it (hang on, am I mixing strap-lines again?)

Another great example was the launch on the Wrangler Short Film Awards, which ran for several very successful years, positioning Wrangler as a resurgent, yet classically adventurous brand - in a modern, urban, not necessarily cowboy way (still got those 13 MWZs - for those in the know!). After coming up with the general idea for a national short-film award and having successfully sold it in to Heat Magazine (who ran it as a cover feature, several times), I again ticked all the boxes. Except one!

With a hugely anticipated and well-publicised event, whereby the three shortlisted finalists would have their film screened at the Odeon Leicester Square, it became frighteningly apparent that I hadn't checked the diary (or a publication known as 'Foresight', back then). Either that or my reputation had preceded me and Tom Cruise had decided to show up!

Alas, we were double booked and Tom was in town to launch the hotly anticipated Mission Impossible movie franchise. The somewhat less hotly anticipated Wrangler Short Film Awards were shunted to the little Odeon on the south side of the square to make way for the real deal. However, the heaving melee of fans, press and general red-carpetery made for a spectacular occasion, with all the trappings of a major Hollywood Premier. Phew...! I cooly claimed it was all by design. In a similar way to how my dad quietly took the credit for an (entirely accidental) Red Arrows flyby at my wedding years later...

One final, yet very simple, example was the launch of the mid-dot-com-boom, health e-tailer To cut a not very long story short (it only lasted three months due to burning through three million pounds quicker than you could actually physically burn..erm..three million pounds!) we hired Joanna Lumley, stuck her on TV - she was brilliant - and staged a VIP press launch that night in London's first (and only) healthy night club, Zeta Bar, which served beautifully fresh non alcoholic cocktails. The venue reflected the brand perfectly - healthy, cool, forward thinking and on trend. Zeta bar is now Whisky Mist. Alcohol won! Joanna Lumley was a legend though. I spent a very enjoyable day with her which started with a memorable improvisation which possibly saved my job! Whilst doing a live interview on the 'This Morning' sofa (I thought I'd covered off every possible question with her) she was asked a perfectly logical and very simple question. Which I hadn't anticipated. 'But why's it called'. Shit! Why was it? I bet the founders didn't even know! Joanna laughed and, without missing a beat, said "Well, we liked it better than" Genius. I've just remembered I got stuck in the Upper Ground studios lift that morning with the late Boyzone singer, Stephen Gately, too. It was all happening!

So, there's no set formula, other than an appropriate venue to suit your brand's personality. And somewhere that will inspire your audience. On top of that, dare to be different in your execution. Use spectacular audio-visual and embrace technology. Be inventive with your catering. Be forthright with your front of house staff. Create a buzz before, during and after. Get your audience talking about your brand before the event.

Here are a few venues and ideas to get the (launch) party started.

And try typing 'product launch' into our market-leading search facility on the homepage - it'll bring all the most appropriate places and ideas to life...


Venues for product launches

1. The Bomb Factory on Osea Island

This beautiful private island is situated just beyond the M25 in the crystal-clear Backwater Estuary. With four miles of unspoilt beaches, you can hire the entire island which sleeps 130, enjoying all sorts of outward bound activities from picking and cooking your own mussels and oysters to sailing or even swimming in the medicinally rich Maldon salt waters. However, there's a significant addition to the island later this autumn in the form of their state of the art conference and events facility - the Bomb Factory - which can handle up to 600 for a sit down meal. This secret disused World War Two torpedo assembly unit is being restored to its formidable former glory, with oak floors, a hi-tech audio visual installation and an undercover BBQ terrace. It's the perfect destination for a product launch, especially if you require a wilfully captive audience! Brands like Nintendo and Sony have already enquired...

2. Icetank

The perfect place for a small, stylish and sophisticated press launch. On Grape St. just a stone's throw from Covent Garden and Shaftesbury Avenue, it's the perfect West End location too, which can be key from a press perspective. With clinical white lines and a stunning glass frontage (open to all passers by) IceTank is an impressive shop window for your brand whilst doubling up as an inspiring, hi-tech gallery space for sophisticated launch parties. We recently discussed getting a Lamborghini Aventador in there and, not only was it possible, they also offered to suspend it from the ceiling! Cool space... 

3. Bounce

This large scale warehouse-style space is uber-cool as well as being excellently located yet still largely undiscovered. What's more, as well as having acres of space for launches and presentations (you can get some fairly chunky products in there), it also boasts a universally popular theme - ping pong. There are Olympic tables everywhere and anyone can have a go! There's even an ultraviolet room where the bats and balls glow for an enlightening added dimension. It's actually very therapeutic and serves (excuse the pun) to enhance your brand experience. Never underestimate the power of fun. We thoroughly recommend you try this place - If you never have you should, this place is fun, and fun is good!


4. The Science Museum

A forgotten gem, this monumental central London establishment is literally bursting with inspiration – from the world’s first steam engine to actual space rockets (and just about everything else in between!) What’s more, this venue boasts what is, without doubt, the most impressive hi-tech auditorium and screen in London, if not the world! With a gigantic ‘infinity’ IMAX screen, an impressive gantry-style stage area, ear-splitting sound capabilities and a whopping 414 (really comfy) seats, this venue offers an excellent opportunity for an impressive product launch as well as an invaluable alignment with the world’s most innovative scientific discoveries.   

5. The Ham Yard Hotel

This is one of the very few venues which have been specifically designed for press junkets and launches. I know this because at a recent dinner I sat next to a couple of executives from Time Warner - one of whom had discovered 'Friends' as a script reading intern, the other having written and produced the hit show 'Pushing Daisies'. I have a whole host of Hollywood related stories from this encounter but that's for another time. This sensational new Firmdale hotel boasts a world class screening room and all the trappings of a great events destination.

6. St. James Theatre

Another hidden gem, this modern theatre (the first new build theatre in Central London for three decades!) combines all the best bits of traditional theatre technology coupled with the latest technology – an impressive under-seat air-con system, flawless views, comfortable seats, immaculate acoustics and a glorious sweeping staircase in the inspiring reception hall which leads to a high quality fine dining restaurant – the perfect ingredients for a successful product launch.  

7. Grand Connaught Rooms

A fantastically flexible series of serious venue spaces, combining classical grandeur with unobstructed sightlines and excellent facilities in a wonderfully central location. 

8. Hackney Empire

A classic venue with a massive stage and a world-class (ornate) auditorium. Perfect for big productions, whether that involves live music, large format rear-projection or even a live show – this place is made for it!

9. Matcham Room Theatre

A beautiful, intimate and plush new theatre in the heart of Leicester Square, this venue was home to our recent London PA Awards and was brimming with atmosphere…

10. Millbank Media Centre

Perfect for press briefings and screenings, this excellent facility on the ground floor of the famous Millbank Tower is particularly appropriate for Westminster events, most notably with a House of Commons or House of Lord’s connection. Of course, this 270-seat hi-tech auditorium has the added benefit of Altitude 360 and Skyloft, upstairs (although I’d use the lift if I were you!).

11. Rileys Sports Bar

The UK’s leading sports bars, combining fun and games with themed private areas (ideal for launches and presentations) and more LCD screens than anywhere else in London! Perfect for sports related products or if you have a sports personality as your keynote speaker.  

Entertainment and services 

1. Cirque le Soir

The perfect way to animate your brand in real time. Cirque le Soir have a world class knack of seamlessly infusing their inimitable style into your brand and event, creating a bespoke show whilst reflecting the wilder side of your brand values through careful scripting, beautiful production, stimulating costumes and uniquely talented performers. You really haven't seen anything like this before and, crucially, neither will your guests have! 

2. Set Creations

These days, product launches are all about engagement with a target audience and Set Creations cleverly combine technology and design to achieve this in spectacular style, whether you need full-blown set design and audio-visual services right through to event crew and broadcasting – and you’ll be surprised at how affordable a great looking event is these days! Check them out and really bring your product launch to life! 


3. ProDance

With world-class dance shows and spectacular urban entertainment (from footballing free-stylers to break-dancers and free-runners) its amazing how much delegate engagement emanates from this cool, easy-on-the-eye and topical form of entertainment. Their trick-football demonstration even had Messrs Messi and Ronaldo in awe at the recent Ballon d’Or event, they’re that good!   

4. Boisdale Entertainment

If you’re launching a big brand or product then you might require a big name act to reflect the magnitude of your event. Whilst Boisdale Entertainment have the (rare) ability to attract the likes of Beyonce and Miley Cyrus, don’t forget they can also put together rather more affordable bespoke acts to greatly enhance your product launch…   

5. iboothme

With the current trend in fun photo-booths at events in full swing, iBoothMe have launched their innovative new touch-screen photo and video sharing booths which takes the whole genre to the next level. Real-time social media sharing in a fun, engaging environment, which will result in happy delegates and wide-reaching publicity, guaranteed!

6. Think Wall

Nowadays there’s no point in staging an event if it’s not all over twitter! Your delegates are your most effective publicists and Think Wall will ensure that everyone gets involved via their market-leading real-time in-event social media content displays. 

7. The Sourcing Team

The go-to people for all the interesting, useful and quirky stuff that you just don't know where to find! From award 'gongs' to branded merchandise and just about everything else in between, The Sourcing Team will find anything and everything, FAST!

Will Broome CEO


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